Shipping policy
Last updated: August 14, 2026
Shipping Costs
We offer free standard shipping on all orders within the United States — no hidden shipping fees, no surprises.
Where We Deliver
We currently ship only within the United States.
We do not offer international shipping at this time.
Where Your Order Ships From
Depending on the product and fulfillment availability, orders may be shipped from one of our fulfillment warehouses, including warehouses located outside the United States.
Please note that returns must be sent to the address provided with your return authorization. See our Return Policy for complete details.
Order Handling Time
Processing time: Orders are typically prepared for shipment within 1–2 business days, Monday through Friday.
Orders are not processed or shipped on weekends or holidays.
Estimated Delivery Times
United States: 7–10 business days
Delivery estimates are provided in good faith but are not guaranteed. Carrier delays, weather conditions, high order volumes, and other circumstances outside our reasonable control may occasionally affect delivery times.
If your order appears to be delayed, contact us at support@seranua.com, and we'll look into it.
Shipping Method and Tracking
We work with trusted shipping carriers such as DHL and FedEx.
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use your tracking information to follow the progress of your shipment.
Lost or Damaged Shipments
Damaged on arrival: If your order arrives damaged, contact us within 14 days of delivery and provide clear photos of the product and packaging. We will review the issue and provide an appropriate resolution in accordance with our Return Policy.
Lost orders: If your tracking information shows no movement for an extended period or your package appears to be lost, contact us as soon as possible. We will investigate the shipment with the carrier and work to resolve the issue.
Address accuracy: Please double-check your shipping information before completing your order. We cannot be held responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer. If a package is returned because of an incorrect or incomplete address, we will contact you regarding available reshipment options.
Returns
Want to return something? Please see our Return Policy for complete instructions, eligibility requirements, timelines, and information about return shipping.
Need Help?
Email: support@seranua.com
Store Name: Seranua
Company Name: Seranua LLC
Business Address: 728 Maple Ridge Drive, Naperville, IL 60540, United States
Customer Support Hours: Monday to Friday, 9:00 AM to 9:00 PM