Terms of service

Last updated: August 14, 2026

1. Who We Are

This website (the "Site") is operated by Seranua LLC, with a business address at 728 Maple Ridge Drive, Naperville, IL 60540, United States ("Seranua," "we," "us," or "our").

These Terms of Service ("Terms") govern your access to and use of the Site and your purchase of any products through the Site (collectively, the "Services").

By accessing the Site or placing an order, you agree to be bound by these Terms, including the binding arbitration agreement and class action waiver in Section 14. If you do not agree to these Terms, please do not use the Services.

2. Eligibility

You must be at least 18 years old, or the age of majority in your state of residence, to make a purchase through the Site. By using the Services, you represent that you meet this requirement.

3. Products and Orders

3.1 Product information. We make reasonable efforts to display our products and their colors, dimensions, materials, and other characteristics accurately. However, we cannot guarantee that your device's display accurately reflects the actual product. Product descriptions and availability are subject to change without notice.

3.2 Order acceptance. Your order is an offer to purchase. We reserve the right to accept or decline any order at our discretion, including in cases of suspected fraud, pricing or listing errors, payment issues, or stock unavailability. An order is accepted when we send a shipping confirmation. If we cancel an order after payment has been processed, we will issue a full refund.

3.3 Pricing and errors. Prices are displayed in the currency shown at checkout. We reserve the right to correct pricing, product information, or listing errors. If an error affects an order you have already placed, we may contact you to confirm the corrected order or cancel the order and issue a full refund.

3.4 Order changes and cancellations. You may request an order change or cancellation by contacting support@seranua.com as soon as possible. We will make reasonable efforts to accommodate your request if the order has not yet been processed for shipment. We cannot guarantee changes or cancellations once processing or shipment has begun. If cancellation is no longer possible, you may request a return in accordance with Section 6.

4. Shipping and Delivery

4.1 United States shipping only. Seranua currently ships only within the United States. We do not offer international shipping.

We offer free shipping on all orders shipped within the United States.

4.2 Delivery estimates. Any processing, shipping, or delivery estimates displayed on the Site or provided after purchase are estimates provided in good faith and are not guaranteed. Delivery may be affected by carrier delays, weather, service disruptions, high order volumes, incorrect address information, or other circumstances outside our reasonable control.

If we are unable to ship your order within the applicable or communicated time frame, we will handle the delay or cancellation in accordance with applicable law.

4.3 Shipping information. You are responsible for providing a complete and accurate shipping address when placing your order. Seranua is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

4.4 Delivery and order inspection. Please inspect your order after delivery. If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at support@seranua.com.

5. Payment

We accept the payment methods displayed at checkout.

Payments may be processed through third-party payment processors and payment service providers. By submitting payment information, you represent that you are authorized to use the payment method provided.

All transactions may be subject to authorization, verification, fraud prevention, and security screening.

6. Returns and Refunds

6.1 Return window. You may request a return within 30 days of delivery.

6.2 Condition of returned products. Unless the item is defective, damaged, or incorrect, returned products must be unused, in their original condition, with applicable tags attached and, where reasonably possible, in the original packaging. Proof of purchase may be required.

6.3 Return process. To request a return, contact support@seranua.com and provide your order number and relevant details. If your return is approved, we will provide return instructions and the applicable return address.

Returns sent without prior authorization may not be accepted.

6.4 Return shipping costs. Unless otherwise stated on the Site or required by applicable law, return shipping costs are the responsibility of the customer.

If you receive an item that is defective, damaged upon arrival, or different from the product you ordered, we will provide an appropriate solution, which may include a prepaid return label, replacement, or refund.

6.5 Refunds. Once we receive and inspect your returned item, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method.

After a refund is issued, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.

6.6 Defective, damaged, or incorrect items. If you receive a defective, damaged, or incorrect item, contact us within 30 days of delivery at support@seranua.com. We will review the issue and provide an appropriate resolution, which may include a replacement or refund.

6.7 Consumer rights. Nothing in this Section is intended to limit any consumer rights that cannot legally be waived under applicable federal or state law.

7. Marketing Communications and SMS Terms

7.1 Email. By subscribing to our email list, you consent to receive marketing emails from Seranua. You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.

7.2 SMS/text messages. If you choose to opt in to Seranua text messages, you consent to receive recurring automated marketing and transactional text messages from Seranua at the phone number you provide.

Consent to receive marketing text messages is not a condition of purchase. Message frequency may vary, and message and data rates may apply.

Reply STOP to unsubscribe from text messages or HELP for assistance, where supported. Mobile carriers are not responsible for delayed or undelivered messages.

Our collection and use of your personal information is described in our Privacy Policy.

8. Intellectual Property

All content on the Site, including text, product photography, images, graphics, designs, logos, trademarks, product descriptions, and the Seranua name and branding, is owned by or licensed to Seranua LLC and is protected by applicable copyright, trademark, and other intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell, license, or create derivative works from Site content without our prior written permission, except where permitted by law.

9. User Content and Reviews

If you submit reviews, photographs, comments, feedback, or other content ("User Content"), you grant Seranua a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, display, distribute, adapt, and otherwise use that User Content in connection with our business, including advertising and marketing.

You represent that your User Content reflects your genuine experience, is accurate to the best of your knowledge, is your own or that you have permission to submit it, and does not violate the rights of any third party.

We reserve the right to moderate or remove User Content that violates these Terms, applicable law, or our policies. We do not remove reviews solely because they express a negative opinion.

10. Prohibited Uses

You may not use the Services:

(a) for any unlawful or fraudulent purpose;

(b) to infringe or violate the intellectual property, privacy, publicity, or other rights of any person or entity;

(d) to interfere with, disrupt, damage, or compromise the operation or security of the Site;

(e) to scrape, harvest, extract, or copy Site content or data at scale without authorization;

(f) to submit false, fraudulent, deceptive, or misleading information, orders, reviews, or claims; or

(g) to impersonate another person or entity.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT FOR ANY EXPRESS WARRANTIES OR RIGHTS PROVIDED IN THESE TERMS, THE SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE."

SERANUA LLC DISCLAIMS WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.

WE DO NOT WARRANT THAT THE SITE WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE.

SOME STATES OR JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS OR LIMITATIONS. WHERE SUCH EXCLUSIONS OR LIMITATIONS ARE NOT PERMITTED, THIS SECTION APPLIES ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(A) SERANUA LLC, ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES OR PRODUCTS; AND

(B) OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR ANY PRODUCT WILL NOT EXCEED THE GREATER OF:

(i) THE AMOUNT YOU PAID SERANUA FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM; OR

(ii) ONE HUNDRED U.S. DOLLARS (USD $100).

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Seranua LLC and its members, officers, employees, agents, contractors, and affiliates from claims, liabilities, damages, losses, and reasonable expenses, including attorneys' fees, arising from your violation of these Terms, your User Content, or your unlawful or unauthorized misuse of the Services.

14. Dispute Resolution — Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE CERTAIN CLAIMS IN COURT AND YOUR ABILITY TO PARTICIPATE IN A CLASS ACTION.

14.1 Informal Resolution First

Before initiating arbitration, you and Seranua agree to make a good-faith effort to resolve the dispute informally.

You may send a written notice describing the dispute to:

Email: support@seranua.com

Seranua LLC
728 Maple Ridge Drive
Naperville, IL 60540
United States

The notice should include sufficient information to identify you, the applicable order or transaction, the nature of the dispute, and the resolution you are requesting.

If the dispute is not resolved within 30 days after receipt of the notice, either party may proceed with arbitration as described below.

14.2 Agreement to Arbitrate

Except for the matters described in Section 14.4, you and Seranua agree that disputes, claims, or controversies arising out of or relating to these Terms, the Services, or products purchased through the Site will be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") under its applicable Consumer Arbitration Rules and Mediation Procedures.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

14.3 Arbitration Procedure

Arbitration will be conducted by a neutral arbitrator in accordance with the applicable AAA Consumer Arbitration Rules and Mediation Procedures in effect at the time the arbitration is initiated.

The method and location of any hearing, applicable filing requirements, administrative procedures, and allocation of arbitration fees and costs will be determined in accordance with the applicable AAA rules and applicable law.

The arbitrator will have authority to award any individual remedy or relief that would otherwise be available under applicable law, subject to the limitations contained in these Terms where legally enforceable.

The arbitrator's decision will be final and binding, subject to any rights of review or enforcement provided by applicable law.

14.4 Exceptions to Arbitration

Either party may:

(a) bring an eligible individual claim in small claims court; or

(b) seek temporary, preliminary, or other appropriate injunctive or equitable relief in a court of competent jurisdiction where necessary to protect intellectual property rights or prevent unauthorized use of intellectual property.

14.5 Class Action Waiver

YOU AND SERANUA AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING.

Unless both parties expressly agree otherwise, the arbitrator may not consolidate the claims of more than one person or preside over any form of representative, collective, or class proceeding.

If this class action waiver is determined to be unenforceable with respect to a particular claim or request for relief, the treatment of that claim or request will be determined in accordance with applicable law, while the remaining enforceable portions of this Section will remain in effect to the maximum extent permitted by law.

14.6 Arbitration Opt-Out

You may opt out of the arbitration agreement in this Section by sending written notice within 30 days of first accepting these Terms.

Your opt-out notice must include your name, the email address associated with your order or account, and a clear statement that you wish to opt out of the arbitration agreement.

You may send the notice to:

support@seranua.com

Seranua LLC
728 Maple Ridge Drive
Naperville, IL 60540
United States

Opting out of arbitration does not affect the remaining provisions of these Terms.

15. Governing Law

Except for Section 14, which is governed by the Federal Arbitration Act to the extent applicable, these Terms and disputes arising out of or relating to them will be governed by the laws of the State of Illinois, without regard to its conflict-of-law principles, except to the extent another law applies and cannot legally be waived.

16. Changes to These Terms

We may update these Terms from time to time.

When changes are made, the updated Terms will be posted on this page with a revised "Last updated" date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the Services after revised Terms become effective constitutes acceptance of those revised Terms to the extent permitted by applicable law.

Material changes to Section 14 will not apply retroactively to disputes that arose before the applicable change unless permitted by law and agreed to by the parties where required.

17. General

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect to the maximum extent permitted by law.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies expressly incorporated by reference, constitute the agreement between you and Seranua LLC regarding your use of the Services.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or other business transaction, subject to applicable law.

18. Contact Us

If you have questions about these Terms, your order, or our Services, contact us at:

Store Name: Seranua
Company Name: Seranua LLC
Business Address: 728 Maple Ridge Drive, Naperville, IL 60540, United States